Refund Policy

Thank you for shopping with PTIL (Proof That I Lived).

Made-to-Order Products

Every PTIL item is made specifically for you after your order is placed. Because of this, we do not accept returns or exchanges for:

• Incorrect size selection
• Buyer's remorse
• Change of mind

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery through our Contact page.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product

We'll work with you to resolve the issue as quickly as possible.

Order Cancellations

Because PTIL products are made to order, orders are processed quickly. If you need to cancel an order, please contact us immediately. Once production has begun, we cannot guarantee that your order can be canceled.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.

Questions?

If you have any questions about your order or this policy, please contact us through our Contact page. Thank you for supporting PTIL — Proof That I Lived.